Maui Forums

Hi

I am beginning to suspect this is possibly a problem with the Brother drivers, not Maui [given the identical problem plagued me before Maui in Mint 17/17.1/17.2/17.3 KDE4], but i thought i'd ask here before i just give up.

Per the subject line, today after performing the Brother setup [see below] in my Tower's Maui 17.03, my MFC-7220 prints just fine, but the Scanner fails [also see below].

Here's what i did [sort of a compendium of advice on the Brother site, + a couple of other sites]:

Installed the necessary 32bit libraries:

Install the actual Brother stuff:

Following this, even without needing a reboot, the Test Print & a "real" print of an actual document of mine, worked just fine. So then i turned my attention to the Scanner...

1. As advised in Brother's instructions, add the following lines to “/lib/udev/rules.d/40-libsane-rules”:
    a)Put them at the end of the list of vendors, just before the line that says "# The following rule will disable":
        i. # Brother scanners
       ii. ATTRS{idVendor}=="04f9", ENV{libsane_matched}="yes"
2. Copy /usr/lib64/sane to /usr/lib/  [ie, final directory in destination = /usr/lib/sane]
3. Add myself to the scanner user group. 
4. Install Simple Scan, eg, with Synaptic.
5. Reboot (to restart daemons)
6. Run Simple Scan from the Graphics menu to test the scanner. --> Oh %#@!~^ it. It does not work, just like in Mint before Maui.
[attachment=1226]

Any ideas, pls?

Hi,

There is an excellent article about Brother scanners for Ubuntu, but it is in German. So either use Google translate or maybe some of the German colleagues here on forums could translate the essence of it for you.

https://wiki.ubuntuusers.de/Scanner/Brother/

Have you checked if that vendor id

Quote:ATTRS{idVendor}=="04f9", ENV{libsane_matched}="yes"

is correct ?
I mean if the scanner is attached via usb lsusb should show you the ID and the first one XXXX:YYYY (so the X's) should be the vendor id.
Maybe it is different for your device.

(20th March 2017, 12:29)rocky7x Wrote: [ -> ]Hi,

There is an excellent article about Brother scanners for Ubuntu, but it is in German. So either use Google translate or maybe some of the German colleagues here on forums could translate the essence of it for you.

https://wiki.ubuntuusers.de/Scanner/Brother/

Thanks rocky, i shall have a look at this, & cross my fingers that it unveils some hitherto missing gem.

(20th March 2017, 14:01)leszek Wrote: [ -> ]Have you checked if that vendor id

Quote:ATTRS{idVendor}=="04f9", ENV{libsane_matched}="yes"

is correct ?
I mean if the scanner is attached via usb lsusb should show you the ID and the first one XXXX:YYYY (so the X's) should be the vendor id.
Maybe  it is different for your device.

Thanks leszek, that's a good idea, it never occurred to me that maybe the collective guides i had followed might have been wrong for my specific machine. Sadly however, no...

(21st March 2017, 2:04)kdemeoz Wrote: [ -> ]

(20th March 2017, 12:29)rocky7x Wrote: [ -> ]Hi,

There is an excellent article about Brother scanners for Ubuntu, but it is in German. So either use Google translate or maybe some of the German colleagues here on forums could translate the essence of it for you.

https://wiki.ubuntuusers.de/Scanner/Brother/

Thanks rocky, i shall have a look at this, & cross my fingers that it unveils some hitherto missing gem.

Finally had some time to come back to this. The article is quite good, & told me some stuff i'd not read in other references. I tried those changes, but scanning still fails with the error msg. Bummer. 

Totally exasperating. Now giving up on this, with conclusion that Linux & Scanners do not like each other [given same failures with Mint 17/17.1/17.2/17.3 & Maui 2.1/17.03]. Marking original post as "Unsolvable". 

Linux and scanners in general works just fine.
It seems that you just simply have bad luck with a particular product that is hard to get going.

Have you tried the scanner driver and scanning utility directly from the manufacturer at this site?

http://support.brother.com/g/b/downloadt...7220_us_as

When you select Linux and deb package format, it will give you drivers for both printer and scanner specifically for your device. It should work. If not, I would ask for support directly from Brother support.

(4th April 2017, 18:28)rocky7x Wrote: [ -> ]Have you tried the scanner driver and scanning utility directly from the manufacturer at this site?

http://support.brother.com/g/b/downloadt...7220_us_as

Thanks, yes, that's how i did it.

(4th April 2017, 18:28)rocky7x Wrote: [ -> ]If not, I would ask for support directly from Brother support.

I did, last year [when i still used Mint KDE4]. One of them spent hours on the phone with me, & still couldn't solve it. At that point i abandoned any idea of me being able to scan with Linux [Mint], but printing worked fine. Now that i've been using Maui for a while, & being generally very pleased with it overall, i thought i would try the scanner again. Maybe i'll ring Brother again, or maybe i'll just quit whilst i'm already behind.  ;-) 

This did the trick for me with my Brother MFC-490CW

https://sites.google.com/site/easylinuxtipsproject/15